We generally dispatch our goods within 1-3 business days from when your order is being placed via our online store. Tracking details for all shipments are always provided.
Delivery Time Frames
Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00 am – 5:00 pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Please do not ask to be called prior to delivery as the freight forwarders may not follow that instruction due to OH&S regulation for mobile phone operation whilst driving.
How is my freight charge calculated?
Your freight charge is calculated based on the overall weight and cubic dimension of the cartons used when packing your order.
Tracking my order?
Tracking your order is simple, once your order has left our warehouse we will provide you with the consignment note number and link to the freight companies website. Your tracking will show a detailed outline of when your order was collected, its transit progress and finally the estimated delivery date. Tracking numbers may take up to 12 hours to show online, so please be patient and check the freight companies’ website after some time.
We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances. Please always contact the nominated freight company with the connote number provided or check online for freight status updated
Is a signature required for delivery?
If the delivery address provided is unattended then by default an ATL (Authority to leave) will be placed on your order, this authorises the freight company to leave your parcel in a safe location at the nominated premises. If you are there to accept delivery, the freight company will ask for a signature to verify the goods have been delivered in a safe manner. Always check the condition of your order prior to signing. Once you have signed, you are confirming that the order is complete and in perfect condition.
Can my order be shipped to a PO box?
No, sorry your order can not be shipped to a PO Box. Ensure your shipping and Billing details are set to a commercial or residential address, if you have a PO BOX number as a billing or shipping address, the website will NOT calculate freight for your order.
Authority to leave (ATL)
When checking your order out, you will be asked to provide special instructions regarding the delivery. If you have requested that the goods be left at the premises unattended or have not left any instruction’s at all, the order will have defaulted to an ATL status. This will result in a no signature on delivery. By using this option DIY Fitness and the nominated freight company will accept no responsibility for lost or damaged stock. Again we can not stress enough to have your order shipped to either a residential or business address, where your order can be checked and signed for.
If when the carrier arrives with your order after pre-arrangement without an Authority to Leave and there is no–one present to receive the order, the courier drivers may not feel it to be safe to be left at your front due to your location or street visibility if this is the case the order will be returned to the carrier’s depot, or to the supplier. In this situation, you will be liable for charges for the re-delivery. Again always send your package to a location that someone is there to take and sign for the delivery.
Refund or Replacement
Refund or replacement may only take place once an item is declared ‘lost in transit’. In accordance with our courier’s guidelines, items will be only be declared as ‘lost in transit’ if the item cannot be located 25 working days after dispatch.
Damaged in transit
If products are damaged from transit, we apologise for this and will require you to email through to our Customer Service team with your order number, full name, address and photographs of the damage. Our Customer Service team will assess and assist with repairs/parts replacement, and if the damages are not easily fixable, a replacement will be considered.
Front Entrance Delivery
Deliveries are strictly door–to–door services, the courier will deliver to your front door location or to an accessible ground–floor entrance. Couriers are not obligated to enter any premises or homes and will enter at their discretion.
Non-Ground Floor Deliveries and Steps
Due to Australian Occupational Health and Safety regulations deliveries above or below ground floor are at the carrier’s discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.
You are responsible for counting the number of cartons you receive and ensuring that this amount matches the amount on the carrier’s delivery note. If this amount does not exactly match what you have received, you must note the number of cartons on the carrier’s delivery note. Sometimes orders may be delivered to you in split delivers, larger items like punch bags, free-standing bags, functional rigs, barbells and weightlifting platforms are manually scanned and not sorted via automation. Please ask your delivery driver about any missing cartons, they will have the ability to check the status on site.
Damage to Packaging
Extensive damage to packaging must be stated on the delivery note next to your signature. You must cross out “delivered in good condition” from the carrier’s delivery note (if applicable). If the item has been damaged we will require you to email us at email@example.com, with a description of the damage and photos attached so we can organise a remedy for the damage.
Short deliveries and damage to packaging must be reported to DIY Fitness within 2 working days of signing. Neither DIY Fitness nor the delivering carrier can be held responsible for short deliveries, damages to packaging and/or items if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.
If for any reason, we cannot immediately supply you with a product you have ordered, we will let you know over phone or email and provide you with options to amend, exchange, or cancel & refund.
Can I pick my order from your warehouse?
Yes, you can pick up some of products from our warehouse at 106 Industrial Road, Oak Flats. Online orders can take 1-2 days to be processed, it’s best to notify us prior to your arrival so we can have your item ready for you. With large orders, we need prior notice to prepare orders, especially if you are sending your own transport to pick up, as it takes time to pack everything onto pallets and wrap, normally 24 hours prior notice is required.
Estimated transit times for orders
Our delivery times can vary based on your location. Please see below as a guide.
|Delivery Region||Estimated Delivery Time – Home Delivery|
|QLD Metro||1 – 3 Days|
|QLD Regional||3 – 5 Days|
|NSW Metro||1 – 3 Days|
|NSW Regional||1 – 5 Days|
|ACT||1 – 3 Days|
|VIC Metro||1 – 3 Days|
|VIC Regional||3 – 5 Days|
|TAS Metro||3 – 5 Days|
|TAS Regional||5 – 7 Days|
|SA Metro||3 – 5 Days|
|SA Regional||5 – 7 Days|
|WA Metro||5 – 7 Days|
|WA Regional||7 – 10 Days|
|NT Metro||5 – 7 Days|
|NT Regional||7 – 10 Days|
DIY Fitness will happily assist you with delivery enquiries. If you have not received your product 3 days after the above estimates, contact us on firstname.lastname@example.org , provide us with your consignments note number and order details and we will do all we can to try and assist you.